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Privacy Policy


 

IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

 

Privacy Policy

Rec Room Co. (“Company”, “we”, “us” or “our”) is committed to protecting the privacy of visitors to our website located at rec-room.com (the “Site”). This Privacy Policy (“Policy”) explains how we may collect, use, and share information gathered from you as you visit the Site, and is a binding agreement between you and the Company. We may update this Policy from time to time, and your use of the Site constitutes your express acceptance to the terms of the then-posted version of this Policy.

 

Information Collection

“Personally Identifiable Information” (“PII”) means any information that can be used to identify you individually. We collect PII you voluntarily provide us, including, without limitation, your name, your billing and shipping address(es), your email address, your phone number, your credit card information, and other similarly identifying information. You may refuse to provide PII, but some parts of the Site may not be fully available or functional without submitting such information.

In addition to PII, our servers automatically collect certain anonymous, aggregate and/or technical information that does not identify you personally (“Anonymous Data”). Even if you do not register with us, Anonymous Data may be collected when you interact with our Site. Anonymous Data we collect may include, without limitation, the following: your IP address, device type, operating system, browser, and other Site usage details such as page views, clicks, and duration of page visits.

 

Cookies

The Site may also include tracking technologies such as “cookies” – small data file identifiers that are transferred to your computer or mobile device to recognize your browser or mobile device and transfer Anonymous Data from you and your use of our Site. Cookies automatically help us provide a tailored experience when you visit the Site. We may use cookies to perform tasks such as, without limitation, the following: monitoring aggregate site usage metrics, storing account and advertising preferences that you have set, and personalizing the Services we make available to you. However, we do not use cookies to track your browsing behaviors.

You may disable cookies in your browser settings, but some parts of the Site may not be fully available or functional without cookies. Google provides other avenues for opting out of Analytics features, and information can be found at https://tools.google.com/dlpage/gaoptout.

 

Use of Information

We will primarily use your PII for the purpose for which you submitted it (for example, to order and receive products from our Site). We may also use your PII to communicate with you about your orders and account and provide you with customer support when needed. This may require us to provide your PII to third parties including our partner boutiques from whom you are purchasing your product and our delivery partners. Other purposes for which we use PII are marketing purposes, Site administration and optimization, and fraud detection and prevention. We may also use PII to protect the security of the Site and its systems, to investigate and respond to any suspected breaches of the Site or its systems, and to cooperate as we deem reasonable with legal requests and proceedings.

We may use Anonymous Data for any purpose we deem appropriate, including without limitation to maintain and improve the Site and our current and future products and services.

 

Sharing of Information

We will not sell, trade, or rent your PII to others. We do provide some of our product and service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver products or services to you. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.

We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers, and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites accessible through this Site, including our advertising and Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

 

Options

If at any time you wish to opt-out of future newsletters or other promotional emails, you may click the “unsubscribe” link in the email or otherwise contact us at hello@rec-room.com. It may take up to 10 business days before you stop receiving promotional emails. This opt-out does not apply to operational communications, for example, order confirmation emails.

 

Information about Children

This Site is not directed to children under 13. We do not knowingly collect or solicit PII from children under 13 on the Site. If you are under 13, do not attempt to register an account or send any information about yourself to us. If we discover that we have collected PII from children under 13, we will take commercially reasonable measures to promptly delete such information from our systems. If you are younger than age 18, you may use the Site only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with PII without their consent, please immediately contact us at hello@rec-room.com.

 

Security

We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of PII provided to us. We take reasonable steps to protect PII, including: using Secure Socket Layer (“SSL”) to encrypt your credit card number, name and address; requiring you to establish a password to access your account on the Site; not keeping details of your credit card that would enable any third party to transact using that credit card (such as your CCV number); and regularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite these efforts, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of PII transmitted to or through our Site, and any such transmission is at your own risk.

 

Third Party Sites

The Site contains links to third party websites. We cannot control, and take no responsibility for, the content or privacy practices of such third-party websites. Please carefully review the privacy policy and any other applicable terms for such third-party websites.

 

Contact

If you have any further questions concerning this Policy, or would like to correct, update, or delete such information, please contact hello@rec-room.com.

 

Policy Updates

This Policy was last updated on October 16, 2018. Any changes we may make to this Policy in the future will be posted on this page and, where required by law, notified to you by sending a notice to the primary email address specified in your account. Please check this page regularly to keep informed of updates or changes to this Privacy Policy.